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Privacy Policy

1. Introduction

Welcome to Tier 3 Computer Services, LLC. We are committed to protecting the privacy and security of our clients' and website visitors' information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you request our computer repair and IT support services or visit our website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you request a quote or Tier 3 Computer Services, LLC.
  • Client Data: In the course of providing computer repair and IT support services, we may be granted access to your confidential business information, including but not limited to device details, IT account information you provide, diagnostic notes/logs, and other proprietary service-related data.
  • Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

3. Use of Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected to:

  • Create and manage your account and our client relationship.
  • Deliver service updates, recommendations, and other information regarding our services.
  • Perform our contractual computer repair and IT support services, including diagnostics, hardware/software repair, malware removal, and network setup.
  • Analyze service performance and compile anonymous statistical data for our internal use or for reporting to you.
  • Increase the efficiency and operation of our services.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Security of Client and Campaign Data

Tier 3 Computer Services, LLC implements a variety of security measures to maintain the safety of your personal and business information. Your confidential client data, including device/service logs and related notes, is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We utilize industry-standard encryption and access controls to protect data in transit and at rest.

5. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information or confidential client data unless we provide you with advance notice. This does not include trusted third-party service providers (e.g., analytics providers, hosting providers, and payment processors) who assist us in operating our business and servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Your Data Rights

You have the right to request access to the personal data we hold about you, to request its correction, or to request its deletion. For any such requests, please contact Tier 3 Computer Services, LLC using the contact information provided on our website.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact Tier 3 Computer Services, LLC.